What do I do if I have an issue with your product?

We’re sorry you had a bad experience with a La Tortilla Factory product. Customer satisfaction is our top priority and we take these occurrences seriously. As we do our best to make this up to you, we’d like to have someone from our customer service team reach out to you directly to learn more about your experience. Please use this form to contact us.

Do you offer coupons?

Thanks for checking – yes, we offer coupons! Be sure to continue to check back on our Facebook page for occasional coupon giveaways and/or check in with our customer service team at 1-800-446-1516 or info@latortillafactory.com to determine current coupon availability.

Do you offer any Gluten Free products?

Yes! We’re proud to offer several certified Gluten Free products. All of our corn tortillas are naturally gluten free, and our Gluten Free, Wheat Free Ivory Teff Wraps and Sonoma All Natural Gluten Free, Wheat Free Ivory Teff Wraps are certified Gluten Free. Each of these products are tested for the presence of gluten, up to 10 parts per million (ppm), during production.

Our corn tortillas are manufactured on dedicated equipment in an isolated, gluten free room. Our Gluten Free, Wheat Free Ivory Teff wraps are made on the same manufacturing equipment as our wheat flour products, but we use a very strict and detailed process to ensure they remain gluten free.

How do you ensure they are Gluten Free?

We go above and beyond the necessary measures to ensure that our plant properly functions as a gluten-free manufacturing facility during the production of our gluten free products. The Gluten-Free Certification Organization (GFCO), which certifies our plant as a gluten free manufacturing facility, inspects us on an ongoing basis. We’ve been producing our Gluten Free, Wheat Free Ivory Teff Wraps since 2006 and have passed every inspection, every time.

From the time the gluten free raw ingredients are received, through the time they become a finished gluten free product, they are kept isolated from all other ingredients and products. We even have separate, color-coded measuring utensils, used for gluten free ingredients only!

Our Gluten Free, Wheat Free Ivory Teff Wraps are always manufactured on equipment that has been thoroughly cleaned, following strict Gluten Free Sanitation Standard Operating Procedures. A detailed pre-operation protein swab inspection is conducted before any production starts and during gluten free production we randomly test the wraps for the presence of gluten up to 10ppm (parts per million), to ensure that the wraps are gluten free.

What is the source of your maltodextrin? (component of one ingredient of the Ivory Teff wraps)

It is derived from corn.

Do your products contain allergens?

Of the “Big Eight” allergens recognized in the US, our facility works with two: Wheat and Soy. Some of our products will contain one or both of these ingredients. We are a milk, egg, fish, crustacean shellfish, tree nut and peanut free manufacturing facility.

We also offer certified gluten free products. All of our corn products, including our Gluten Free, Wheat Free Ivory Teff Wraps and our Sonoma All Natural Gluten Free, Wheat Free Ivory Teff Wraps are certified gluten free by The Gluten-Free Certification Organization (GFCO).

 

Can I order directly from the factory?

Ordering our wraps and tortillas is simple and we’re happy to help! You can order most of our shelf stable products through our online store at: http://www.latortillafactory.com/store/

Our Sonoma™ Organic & All Natural line of wraps and tortillas are not shelf stable, handled frozen and therefore are not available for direct purchase.

Where can I buy your products?

Thanks for your interest in La Tortilla Factory wraps and tortillas! Our products are distributed nationwide and are authorized at most major retailers. Our products are merchandized in many different departments, so be sure to check the deli, bakery, tortilla rack and/or the health food aisle of your favorite store. If you still can’t locate our products, please let the store manager know you would like La Tortilla Factory products to be brought in. Feel free to use this handy request form if you wish!

If you’d like more specific information regarding product availability in your area, please contact customer service at: 1-800-446-1516 x 101 or info@latortillafactory.com

How long is your product good for after I open it?

Good question! If stored at room temperature opened or unopened: products should be eaten by the sell-by date for optimal taste and quality. If stored refrigerated, open or unopened: products may remain fresh up to 30 days beyond the sell-by date. If frozen, products can be stored and used up to 90 days past sell-by date. If you’ve frozen your tortillas, we recommend placing them in the refrigerator to thaw prior to enjoying them. Once thawed, they should remain in the fridge and be eaten within 30 days.